Orders and invoices

Orders

My orders in the sidebar

Invoices

Invoices for purchases, the Wallet for top-ups

Name on invoices

Settings → Profile: first name, last name, company

Through the API

List orders and Get an order

My orders

Each traffic purchase is an order of its own. The table shows the product with the order number, Total, Auto-renew, Next due and Status. For traffic, Next due shows what is left on that order (“7.4 of 10 GB”) and Auto-renew is a dash, because traffic does not renew. Open leads to the Residential or Mobile page, where all orders of the product form one pool. The two menus at the top filter by status and by product.

The Copy all proxies button, and Copy proxies and Stop auto-renew for selected rows, apply to ISP and datacenter orders, which are not on sale yet. For residential and mobile, take your lines from the generator.

Invoices

A purchase paid from the balance writes an invoice marked Paid at once. Invoices lists purchases; the invoice of a top-up opens from Wallet → Deposit history → Open and reads Pending until the payment arrives.

1. Open Invoices in the sidebar and click an invoice number or Open.
2. The sheet shows Invoiced to, Pay to, Payment method, Date issued and Status, then the lines: the purchase (such as “Residential traffic · 10 GB”), a Promo −…% or Loyalty −…% line when a discount applied, and Total amount.
3. Press Download invoice PDF. The file is saved as aeonproxy-invoice-<number>.pdf.

Withdrawing from an order (EU, EEA and UK)

If the country in your profile, or else the country you connect from, is in the EU, the EEA or the UK, paid orders less than 14 days old that still have traffic left show Withdraw from contract in My orders. The dialog shows the amount due back. Once you confirm, the order stops at once and keeps only the GB already used, and we email you a confirmation with the details.